Delete Your Account
We're sorry to see you go. Email us and we'll process your account deletion within 30 days.
Last updated: May 2026
This action is permanent
Deleting your account will permanently remove all your personal data, membership, and history from HH Patients Care. This cannot be undone. If you have an active membership, it will be cancelled and no refund will be issued for the remaining period.
How to Request Account Deletion
The app does not currently support in-app account deletion. To delete your account, send us an email and we will process the request manually within 30 days.
Open Your Email
Use the email address linked to your account so we can verify your identity. If you registered without an email, send the request from any inbox — we will verify via your registered phone number.
Email Us
Address your message to hhpatientscare@gmail.com with the subject "Delete My Account".
Include Your Details
In the body, include your full name and the phone number registered with HH Patients Care so we can locate your account.
Confirm & Wait
We will reply to confirm receipt, verify your identity, and permanently delete your account within 30 days.
What Will Be Deleted
- Personal profile — name, email, phone number, date of birth
- Membership card and all associated subscription data
- Family member / dependent records
- Visit history and OTP verification logs
- Saved payment methods and billing history
- Notifications and communication preferences
What May Be Retained
Certain data may be kept as required by law or regulation:
- Transaction records required by tax or financial regulations (up to 7 years)
- Anonymised, aggregated usage data that cannot identify you
- Data we are legally obligated to retain under applicable law
Send Your Deletion Request
Tap the button below to open your email app with the request pre-filled. Just add your full name and registered phone number, then send.
Email hhpatientscare@gmail.com