Delete Your Account
We're sorry to see you go. Here's how to delete your account.
Last updated: April 2026
This action is permanent
Deleting your account will permanently remove all your personal data, membership, and history from HH Patients Care. This cannot be undone. If you have an active membership, it will be cancelled and no refund will be issued for the remaining period.
How to Delete Your Account
Open the App
Launch the HH Patients Care app on your mobile device and make sure you are logged in.
Go to Profile
Tap the Profile icon at the bottom navigation bar or the top-right corner of the home screen.
Open Account Settings
Scroll down to find "Account Settings" or tap the settings gear icon on your profile page.
Select Delete Account
Tap "Delete Account" at the bottom of the settings list. You will be asked to confirm your identity via OTP.
Confirm Deletion
Enter the OTP sent to your registered mobile number and confirm. Your account will be permanently deleted within 30 days.
What Will Be Deleted
- Personal profile — name, email, phone number, date of birth
- Membership card and all associated subscription data
- Family member / dependent records
- Visit history and OTP verification logs
- Saved payment methods and billing history
- Notifications and communication preferences
What May Be Retained
Certain data may be kept as required by law or regulation:
- Transaction records required by tax or financial regulations (up to 7 years)
- Anonymised, aggregated usage data that cannot identify you
- Data we are legally obligated to retain under applicable law
Can't Access the App?
If you are unable to delete your account through the app, contact us directly and we will process the deletion within 30 days.
Send Deletion Request Email